Responsible Gambling

Monro Casino is dedicated to providing a secure and enjoyable online gaming environment. We understand that for most players, gambling is a form of entertainment. However, we also recognise that for a small number of individuals, it can become a problem. Our Responsible Gaming policy outlines the measures we have implemented to prevent problem gambling and to assist those who may be affected. We are committed to upholding the highest standards of player protection, ensuring fair play, and promoting responsible practices across all our services. Our goal is to empower our players to make informed decisions and to enjoy their experience at Monro Casino responsibly.

We work in close cooperation with our licensing authority and industry experts to continuously review and enhance our responsible gaming tools and policies. This commitment forms an integral part of our operational philosophy, ensuring that player welfare remains a top priority. We believe that a transparent and supportive environment is crucial for maintaining a healthy relationship between our players and their gaming activities.

Problem gambling can manifest in various ways and often goes unnoticed by the individual experiencing it. Recognising the signs early is crucial for seeking help. At Monro Casino, we encourage our players to be aware of these indicators, both in themselves and in those around them. Some common signs include:

• Spending more money and time on gambling than intended.
• Feeling a need to be secretive about gambling activities.
• Gambling to escape from problems or feelings of anxiety, guilt, or depression.
• Trying to win back lost money, often by increasing stakes.
• Neglecting responsibilities at work, school, or home due to gambling.
• Borrowing money or selling possessions to fund gambling.
• Repeated, unsuccessful attempts to cut back or stop gambling.
• Experiencing financial difficulties as a direct result of gambling.
• Strained relationships with family and friends due to gambling.

If you or someone you know exhibits several of these signs, it may indicate a developing problem. Early intervention can make a significant difference.

To ensure gambling remains a form of entertainment, it is important to maintain control. Monro Casino advocates for a balanced approach to gaming. Here are some practical tips to help keep your gambling habits healthy:

• Gamble for entertainment, not for income: View gambling as a leisure activity, not a way to make money.
• Set a budget and stick to it: Decide how much money you can afford to lose before you start playing, and do not exceed this amount.
• Set a time limit: Determine how long you will play and stop when that time is up, regardless of wins or losses.
• Never chase losses: Accept that losses are part of gambling and do not try to win back money you have lost.
• Balance gambling with other activities: Ensure gambling does not become your sole form of entertainment.
• Do not gamble when stressed or upset: Emotional states can impair judgment.
• Do not gamble under the influence: Alcohol or drugs can affect your decision-making abilities.

By following these guidelines, you can help ensure your time at Monro Casino remains enjoyable and risk-free.

Monro Casino provides robust tools to help you manage your spending. You can set personal limits on your account to control how much money you deposit, lose, or wager over specific periods. These limits are designed to give you greater control over your gambling activities and prevent you from spending more than you can afford.

• Deposit Limits: Restrict the total amount of money you can deposit into your Monro Casino account over a daily, weekly, or monthly period.
• Loss Limits: Define the maximum amount of money you are willing to lose over a daily, weekly, or monthly period. Once this limit is reached, you will be prevented from placing further bets until the period resets.
• Wager Limits: Control the total amount of money you can wager over a daily, weekly, or monthly period.

You can set or adjust these limits at any time through your account settings. Any request to decrease a limit will take effect immediately. Requests to increase a limit will involve a cooling-off period before they become active, allowing you time to reconsider your decision. This measure is in place to protect you from impulsive decisions.

If you feel you need a short break from gambling, Monro Casino offers Time-Out and Cool-Off options. These features allow you to temporarily suspend your access to our gaming services for a defined period without needing to self-exclude entirely. This can be a useful tool if you feel your gambling is becoming excessive or if you simply wish to take a pause.

• Time-Out: You can choose to take a break for periods such as 24 hours, 48 hours, or 7 days. During this time, you will not be able to log into your account or place any bets.
• Cool-Off Period: Longer breaks, typically ranging from a few weeks to several months, can be set. Similar to a Time-Out, your account access will be restricted for the chosen duration.

Once a Time-Out or Cool-Off period is activated, it cannot be reversed until the chosen duration has expired. This ensures the effectiveness of the break. You can set these options directly within your account settings.

For players who feel they need a more significant break from gambling, Monro Casino offers a comprehensive Self-Exclusion program. Self-exclusion allows you to voluntarily close your account for a longer, predetermined period, typically ranging from six months to five years, or even permanently. During a self-exclusion period:

• Your Monro Casino account will be immediately closed, and you will not be able to access it.
• We will take all reasonable steps to prevent you from opening new accounts with us.
• You will be removed from all marketing and promotional communications.
• Any remaining balance on your account will be returned to you in accordance with our terms and conditions.

Once a self-exclusion is activated, it cannot be reversed for the duration of the chosen period. We strongly advise that you consider self-excluding from all other gambling operators you may use if you choose this option. To initiate a self-exclusion, please contact our customer support team, who will guide you through the process and provide any necessary assistance. This is a serious step designed to provide substantial support for those who need to stop gambling.

Monro Casino is committed to preventing underage gambling. It is illegal for anyone under the legal age of majority in their jurisdiction (typically 18 or 21) to open an account or gamble with us. We employ rigorous age verification procedures during the registration process and conduct ongoing checks to ensure compliance. Our measures include:

• Age Verification: We require all new players to confirm their age and provide documentation to verify their identity and date of birth.
• Parental Control Software: We recommend that parents and guardians use filtering software to block access to gambling websites from children's devices. Several reputable software providers offer such solutions.
• Account Monitoring: Our systems are designed to detect unusual activity that might suggest underage gambling. Any account found to be used by a minor will be immediately closed, and any winnings forfeited.

We urge parents and guardians to be vigilant and to keep their account details and passwords confidential to prevent unauthorised access by minors. Our commitment to protecting minors is unwavering and forms a core part of our responsible gaming policy.

To help you monitor your gambling activity and maintain awareness of the time you spend playing, Monro Casino offers Reality Checks and Session Reminders. These tools are designed to provide regular notifications during your gaming sessions.

• Reality Checks: These pop-up messages appear at predetermined intervals (e.g., every 30 minutes or 60 minutes) while you are actively playing. They inform you of the elapsed time, your session's net winnings or losses, and give you the option to continue playing or log out. This prompt encourages you to take a moment to reflect on your play.
• Session Reminders: Similar to reality checks, these reminders can be set to notify you when you have been playing for a certain duration. They serve as a gentle nudge to consider taking a break or ending your session.

You can customise the frequency of these reminders in your account settings. We believe these regular interruptions can be instrumental in helping players manage their time effectively and prevent excessive play at Monro Casino.

If you are concerned about your gambling habits, taking a self-assessment can be a valuable first step towards understanding your behaviour. Monro Casino encourages you to honestly answer a series of questions to gauge your risk level. While not a definitive diagnosis, this assessment can provide insight into whether your gambling might be problematic. Consider the following questions:

• Do you spend more money or time gambling than you intended?
• Do you try to win back money you have lost?
• Do you feel anxious, guilty, or depressed after gambling?
• Has gambling caused problems in your relationships or work/school life?
• Have you ever lied about the amount of money or time you spent gambling?
• Do you gamble to escape from problems or feelings?
• Have you tried to cut down on gambling without success?
• Do you feel compelled to gamble more frequently or with larger amounts?

If you answered "yes" to several of these questions, it may be beneficial to seek further advice or support. Remember, recognising a potential problem is the first step towards addressing it. Our customer support team can provide information on where to find professional help, without offering medical advice themselves.

If gambling stops being fun, free and confidential help is available. These organisations are independent of this site and of any operator:

International support (any country)

• Gambling Therapy (free global online support in 30+ languages)
• GamCare, National Gambling Helpline · Helpline: 0808 8020 133
• Gamblers Anonymous (international 12-step fellowship, find local meetings)