Privacy Policy

Welcome to Monro Casino. This Privacy Policy outlines how Monro Casino collects, uses, stores, and protects your personal information when you use our services. We are committed to safeguarding your privacy and ensuring the security of your data. By registering an account and using our platform, you agree to the terms of this Privacy Policy. Please read it carefully to understand our practices regarding your information and how we will treat it.

Monro Casino operates under strict regulatory requirements, and our data processing activities are designed to comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant. This policy applies to all users of Monro Casino, including those accessing our services via desktop, mobile, or any other device.

We collect various types of information to provide and improve our services at Monro Casino. This includes:

• Identity Data: Your first name, last name, date of birth, gender, and nationality.
• Contact Data: Your email address, postal address, and telephone numbers.
• Financial Data: Bank account details, payment card details, and transaction history. We do not store full payment card numbers on our servers.
• Technical Data: Internet Protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access Monro Casino.
• Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
• Usage Data: Information about how you use our website, products, and services. This includes details of your bets, gaming activity, and interactions with our platform.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.
• Verification Data: Documents provided for identity verification, such as copies of passports, driver's licenses, utility bills, or bank statements, as required by our licensing authority and anti-money laundering (AML) regulations.

We collect this information directly from you when you register an account, deposit funds, place bets, or interact with our customer support. We may also collect information from third-party sources, such as identity verification services or public databases, where permitted by law.

Monro Casino uses your personal information for several purposes, primarily to operate our services, comply with legal obligations, and improve your experience. Specific uses include:

• Account Management: To register your account, verify your identity, and manage your access to Monro Casino services.
• Transaction Processing: To process your deposits, withdrawals, and other financial transactions.
• Service Provision: To allow you to participate in games, place bets, and use other features of our platform.
• Customer Support: To provide assistance, respond to your inquiries, and resolve any issues you may encounter.
• Security and Fraud Prevention: To detect, prevent, and investigate fraudulent or illegal activities, including money laundering and cheating.
• Legal and Regulatory Compliance: To comply with our legal obligations, including age verification, responsible gambling measures, and reporting requirements to our licensing authority.
• Personalisation: To tailor our services and content to your preferences, including offering personalised promotions and game recommendations.
• Marketing and Promotions: To send you marketing communications about Monro Casino products, services, and promotions, where you have consented to receive them. You can opt-out at any time.
• Service Improvement: To analyse usage patterns, conduct research, and gather feedback to enhance our website, games, and overall user experience.
• Responsible Gambling: To monitor gambling patterns and implement responsible gambling tools and measures to protect vulnerable players.

Our processing of your personal information at Monro Casino is based on several legal grounds, as required by data protection laws:

• Performance of a Contract: We process data necessary to fulfil our contractual obligations with you, such as managing your account, processing transactions, and allowing you to participate in games.
• Legal Obligation: We process data to comply with legal and regulatory requirements, including anti-money laundering (AML) laws, age verification, responsible gambling regulations, and reporting obligations to our licensing authority.
• Legitimate Interests: We process data based on our legitimate business interests, provided these do not override your fundamental rights and freedoms. This includes fraud prevention, enhancing security, improving our services, and direct marketing where permitted.
• Consent: In specific situations, we may ask for your explicit consent to process your data, for example, for certain types of marketing communications. You have the right to withdraw your consent at any time.

Monro Casino may share your personal information with third parties under specific circumstances and always with appropriate safeguards:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT support, identity verification services, and customer support platforms. These providers are contractually bound to protect your data and only use it for the purposes specified by us.
• Regulatory and Law Enforcement Bodies: We may disclose your information to regulatory authorities, law enforcement agencies, or other governmental bodies when required by law, to comply with legal processes, or to protect our rights, property, or safety, or the safety of others.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your data with organisations involved in fraud prevention and detection.
• Affiliates and Business Partners: With your consent, or where there is a legitimate interest, we may share data with our affiliates or carefully selected business partners for marketing or operational purposes.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will ensure appropriate confidentiality and security measures are in place.

We do not sell your personal information to third parties for their independent marketing purposes.

Monro Casino takes the security of your personal information seriously. We implement a range of technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) encryption technology to protect data during transmission between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorised personnel who have a legitimate business need to access it.
• Firewalls: Our systems are protected by firewalls to prevent unauthorised access to our network.
• Regular Audits: We conduct regular security audits and vulnerability assessments to identify and address potential weaknesses.
• Employee Training: Our employees receive regular training on data protection and security best practices.
• Anonymisation/Pseudonymisation: Where possible and appropriate, we anonymise or pseudonymise data to reduce the risk of re-identification.

While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. You also have a role in protecting your data by keeping your login credentials confidential and using strong, unique passwords.

Under applicable data protection laws, you have several rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure ('Right to be Forgotten'): You can request the deletion of your personal data under certain circumstances, for example, if the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You have the right to request that we restrict the processing of your data in certain situations, such as when you contest the accuracy of the data.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
• Right to Object: You have the right to object to the processing of your personal data where we are relying on legitimate interests as our legal basis. You also have an absolute right to object to processing for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request in accordance with applicable data protection laws.

Monro Casino uses cookies and similar tracking technologies to enhance your experience, analyse website usage, and for marketing purposes. Cookies are small text files stored on your device when you visit our website.

• Strictly Necessary Cookies: Essential for the operation of our website, enabling core functionalities like secure login and transaction processing.
• Analytical/Performance Cookies: Allow us to recognise and count the number of visitors and see how visitors move around our website. This helps us improve how Monro Casino works.
• Functionality Cookies: Used to recognise you when you return to our website, allowing us to personalise content for you and remember your preferences.
• Targeting/Advertising Cookies: Record your visit to our website, the pages you have visited, and the links you have followed. We use this information to make our website and the advertising displayed on it more relevant to your interests.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse all or some cookies, or to alert you when websites set or access cookies. Please note that disabling certain cookies may affect the functionality and your experience of Monro Casino.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by a number of factors, including:

• Regulatory Obligations: We are required to retain certain data for specific periods to comply with anti-money laundering (AML) laws, responsible gambling regulations, and other regulatory requirements set by our licensing authority.
• Contractual Obligations: Data related to your account and transactions must be retained for the duration of our contractual relationship with you and for a period thereafter.
• Legal Claims: We may retain data for longer periods if it is necessary for the establishment, exercise, or defence of legal claims.
• Business Needs: We may retain some data for legitimate business purposes, such as improving our services, detecting fraud, and maintaining historical records, provided these interests do not override your privacy rights.

Once the retention period expires, your personal data will be securely deleted or anonymised. If you close your account, we will retain your data for the minimum period required by law and our internal policies before securely deleting it.

Monro Casino may transfer your personal information to countries outside of your primary jurisdiction, including outside the European Economic Area (EEA), where different data protection laws may apply. This may occur if our service providers or servers are located in such countries.

When we transfer your data internationally, we ensure that appropriate safeguards are in place to protect your privacy and rights. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by the European Commission.
• Implementing Standard Contractual Clauses (SCCs) approved by the European Commission, which provide contractual obligations for data protection.
• Relying on your explicit consent for the transfer.

We are committed to ensuring that your data remains protected to the same standards as if it were processed within your jurisdiction.

Monro Casino services are strictly not intended for individuals under the age of 18 (or the legal age of majority in their jurisdiction, whichever is higher). We do not knowingly collect personal information from children. Our registration process includes age verification checks to prevent minors from accessing our platform.

If we become aware that we have inadvertently collected personal information from a child, we will take immediate steps to delete that information from our records. If you believe that a child has provided us with personal information, please contact us immediately.

Monro Casino may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by email or other direct communication.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The "Last Updated" date at the top of this page indicates when the policy was last revised. Your continued use of Monro Casino services after any modifications signifies your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data processing practices, please do not hesitate to contact our Data Protection Officer (DPO).

You can reach us via:

• Email: [email protected]
• Live Chat: Available on our website 24/7.

We are committed to addressing your inquiries promptly and transparently.